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Summary

Goal oriented IT professional backed by 6 years of solid work experience and technical certifications seeking opportunities enabling me to advance my career. Reliable and hard working with ability to quickly adapt to emerging technologies and driven by user satisfaction.

Education

A.A.S. in Information Technology, 2002, Southwest Tennessee Community College - Cum Laude

• Concentrations in Component Programming, Web Programming, and UNIX

• Received award for outstanding academic achievement in web programming, 2002

• Dean’s List 2001 and 2002

• Completed an internship which involved hands-on experience with ASP and database design that required research, study, and programming throughout the spring 2002 semester

Technical Certifications

A+, i-Net+, CIW Associate

Technical Skills

Web Programming: HTML, CSS, ASP, DHTML, Javascript, XHTML, XML, PHP

Other Programming: VB, VBA, C, C++, Java

Databases: MSSQL 2000/2005, mySQL, Oracle 9, Microsoft Access, Dbase III/IV

Operating systems: Windows 95, 98, NT, 2000, XP, Vista, 2000/2003 server, UNIX, Linux

Software: Word, Excel, Outlook, Powerpoint, Publisher, Frontpage, Visual Studio 2000/2005, IIS, FTP server, Exchange 2000/2003, McAfee Antivirus, Symantec Antivirus Corporate Edition, Adobe Acrobat, Adobe Distiller, Adobe Photoshop, Apache Web Server, FTP

Experience

Informa Economics, Inc., Memphis, TN 9/2004 - present

Desktop Support/Programmer

• Support 80 employees located at 1 central office and 3 remote offices including 15 servers

• Converted servers and workstations to a new windows server domain

• Exported and imported users emails to a new email server mandated by corporate policy

• Recycled two scrapped computers creating working systems that were immediately deployed into production saving the company money

• Facilitated the conversion of legacy weather data which included importing historical data from flat files into SQL using several C programs and creating a set of control tables

• Experience with the installation process of a complete PBX telephone system

• Reproduced a series of weather reports utilizing SQL views and stored procedures as a back-end and VBA as a front-end allowing for better control by the end user

• Accepted responsibility of nightly backups, rotation of tapes, and off-site storage of week end tapes

• Migrated an internal application from Oracle to SQL while making user requested improvements allowing those users to publish a better weekly report

• Trained two new IT staff members on current procedures and practices

• Achieved 100% Microsoft licensing compliance by auditing all desktops and servers

• Improved existing program to include web-based access along with weekly automation which enabled the company to generate new revenue

• Analyzed the costs associated with running and maintaining multiple laser printers used by the company exposing wasteful spending which initiated the purchase of three all-in-one machines cutting the cost by approximately 50 percent

• Ability to troubleshoot problems, provide solutions, and provide feedback in plain English to the user

• Traveled to St. Paul, MN to handle the technology installation of a new remote office including the necessary re-configuration of servers and desktops

• Experience in upgrading to a VOIP telephone system

Work History

FedEx Trade Networks, Memphis, TN 2002 - 9/2004

Release & Classification Specialist

• Analyzed paperwork as freight is received to determine eligibility of the freight to enter U.S. Commerce based on federal revenue laws set forth by U.S. Bureau of Customs and Border Protection and other governmental agencies

• Classified shipments through assigning tariff numbers to commodities in accordance with law

• Wrote entries on imported merchandise, considered import requirements and legal restrictions, and determined accurate duties and taxes

• Submitted entries to U.S. Customs for approval and then released to ensure timely clearance of freight

• Adapted to any changes made by the U.S. Government and those demanded by business need

• Sustained high levels of productivity while maintaining quality and a very low error rate

The Home Depot, Inc., Memphis, TN 1999 - 2002

Sales Associate

• Responsible for administering the best customer service possible

• Received 9 customer service awards and Sales Associate of the Month for May 2002

• Worked in seven different departments, each with different job responsibilities

• Trained in assisting new associates acclimating them to the job